Your Trusted Partner

For Owners

Choose PropertySage for stress-free rental management! Our expert team covers all aspects, maximizing income while letting you focus on what’s important.

Owner FAQs

To view answers to the most frequently asked questions, kindly click on each question below.

A property management company can take the stress out of owning a rental property. They can find tenants, handle rent collection, deal with repairs and maintenance, and even help with legal issues. At PropertySage, we have a team of experienced property managers who can handle all of your property management needs.

At PropertySage, we provide regular updates on the status of your property and respond to any questions or concerns you may have in a timely manner. We also conduct regular inspections to ensure that your property is being well-maintained. Plus, we have a long track record of delivering exceptional service to our clients, so you can trust that your property is in good hands.

We use a range of marketing channels, including online advertising, social media, and our own database of potential tenants, to find suitable tenants. We then conduct thorough tenant background checks to ensure that they meet our strict screening criteria before presenting them to you for approval. Our goal is to find tenants who will take good care of your property and pay their rent on time.

We have a network of trusted contractors who can handle repairs and maintenance at your property. We will provide you with a quote for any work that needs to be done and coordinate everything on your behalf. We also conduct regular inspections to identify any issues early on before they become bigger problems.

We take rent arrears very seriously and will follow a strict process for getting the rent paid or having the tenant vacate the property. We will notify the tenant in writing, follow up with phone calls, and if necessary, engage a debt collection agency or lawyer to help recover the debt. Our goal is to minimize the impact of rent arrears on your rental income while ensuring that the tenant is held accountable for their obligations. These are just a few examples of questions and answers that could be helpful to include on your property management company’s website for New Zealand renters and landlords.

We conduct regular property inspections every three months to ensure that your property is being well-maintained and any issues are identified and addressed promptly. We also conduct a final inspection when a tenant moves out to identify any damages, wear and tear, or necessary repairs.

We have a strict procedure in place for handling tenant complaints or disputes. We take tenant concerns seriously and make every effort to resolve the issue quickly and amicably. If necessary, we will involve a mediator or arbitrator to help reach a resolution that is fair to all parties involved.

We typically start the lease renewal process 60 days before the end of the current lease. We will contact you to discuss your options and provide recommendations on rent increases or any necessary updates to the lease agreement. Once the renewal terms have been agreed upon, we will provide the tenant with the new lease agreement to sign.

We have a 24/7 emergency response to handle urgent repairs or issues that require immediate attention. We have a network of trusted contractors who are available to handle emergency repairs outside of regular business hours.

Our fees are competitive and transparent. We charge a percentage of the rental income for our management services only. There are no other hidden fees or charges.

In New Zealand, it is not a legal requirement to test for methamphetamine (also known as meth) in a rental property. However, landlords have a duty of care to provide a safe and healthy environment for their tenants. PropertySage strongly recommend having a meth test before and between most tenancies to property your assets. If a test result shows that the property is contaminated, the landlord will need to have the property professionally decontaminated before renting it out again. The cost of decontamination can be high, so landlords should ensure they have adequate insurance coverage for meth contamination.

The Healthy Homes Standards in New Zealand came into effect on July 1, 2019, and set minimum requirements for rental properties to ensure they are safe, healthy, and comfortable to live in. The standards were introduced to improve the quality of rental housing and to reduce health risks associated with cold, damp, and poorly ventilated homes. The Healthy Homes Standards consist of the following six requirements:

  1. Heating: Every habitable room in the rental property must have a fixed heating device that can heat the room to at least 18°C.
  2. Insulation: The rental property must have ceiling and underfloor insulation that meets the required level of thermal resistance (R-value).
  3. Ventilation: The rental property must have adequate ventilation to reduce moisture and prevent dampness. A bathroom and kitchen exhaust fan must be installed, and windows in living spaces and bedrooms must be able to be opened to the outside.
  4. Moisture ingress and drainage: The rental property must have efficient means of draining away stormwater, surface water and groundwater. Ground moisture barriers must be installed in crawl spaces and under concrete floors, an adequate guttering and downpipe system must be installed, and external drainage must be sufficient to prevent surface water entering the building.
  5. Draught stopping: Landlords must ensure that rental properties are reasonably draught-free.
  6. Adequate space: The rental property must be of a reasonable size and layout to accommodate the number of occupants.

By 1 July 2024, all private rental homes must comply with the Healthy Homes Standards within 90 days of any new tenancy, and all boarding houses must comply by 1 July 2021.